24/7 Customer Support
Read more about what ‘customer support’ implies in the hosting community and about the several support varieties.
Being able to communicate with your shared hosting provider whenever you have any questions or experience any troubles is important and how fast they'll reply and take action is usually crucial, in particular when your web site is business-oriented, as longer downtime often means losing potential customers. The support options are usually a way to identify genuine providers from resellers. The latter in most cases respond just to emails or support tickets and you will have to wait for a whole day or longer in order to receive an answer. When the trouble calls for a few replies, you will end up losing several days so as to have a basic problem fixed. When you use a legitimate and reliable hosting company, you will be in a position to get in touch with the support team anytime and receive a quick response whatever the problem or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Hosting
We acknowledge the importance of receiving assistance right away, so our shared hosting services come with 24/7 support as well as several options for communication. In case you do not have an account yet, you can easily call us or take advantage of our live chat and talk to a live agent, so that you can inquire about our services or check if our servers meet the system requirements for your websites. As a result, you won't end up getting a service which you can't use effectively. In case you already have your account with us, you can also open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it requires additional investigation. In contrast to the vast majority of providers out there, we reply to all of the tickets within the hour, so you won't need to wait for an entire day. Our support services are available twenty-four-seven, even during official holidays.