What does ?phone support? mean in the arena of Internet hosting?
In the event that you have ever had a shared hosting account in the past or you've dealt with any other type of online service, you're probably well aware from personal experience that for some things it's better to consult with a live person on the telephone rather than exchange tickets or e-mail messages. In order to find out more about a specific service before you decide to buy it or if something small-scale needs to be made, for example, it will be much easier and a lot faster to do it in real time. If you are able to connect with representatives over the phone, it is also very likely that you are using the services of a real website hosting supplier, not a reseller. The level of support that you can get over the telephone varies between different suppliers - from common matters to dedicated technical support. Generally most suppliers offer pre-sales assistance and 1st level telephone support, while more complicated tech issues are managed through e-mail and / or tickets.
Phone Support in Shared Hosting
All of our shared hosting packages offer telephone support fourteen hrs a day even on public holidays, so that if you do not have an account yet, you'll be able to call and learn more about our solutions or if we meet the system requirements for your web sites. For your benefit, we have local phone lines in the U.S.A., Great Britain and Australia, so that you'll be able to contact the number that is nearer to you. In case you are a current customer, we will help you timely with any general and billing matters as well as with various technical matters so as to save you time and efforts - we acknowledge the fact that in some cases it is easier to talk with a live person and get things done right away. Certainly, some problems simply cannot be taken care of on the phone, so if this is the case you have the option to use our ticketing system.