Should you ever face a problem with your site and be incapable of taking care of it, ask the web hosting provider’s customer care staff to assist you to bring the website back online. A timely resolution would be the most favorable scenario, but a lot of companies answer within twenty four hours and even more, particularly if you’re doing business with a reseller. Even if the problem can be swiftly sorted out, your website may not work correctly or may not be accessible whatsoever for a long period of time, so you may lose prospective customers because it’s very unlikely that anybody will be enthusiastic to come back to a site that’s inoperational. This is why, you have to make sure not only that you can reach your web hosting company, but also that they can reply and help you in a timely manner. If an app update doesn’t proceed as planned or if you erase something accidentally, for instance, the website must be restored promptly in order to avoid lengthened inaccessibility.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting around for hours on end, or even one whole day, to get a reply to an email or a trouble ticket. Irrespective of when you get in touch with us, we’ll reply to you within only one hour with any technical or sales queries that you may have. The fact is, our actual response time hardly ever exceeds 20 to 30 minutes. As we’re working day and night, you will always receive support in a well-timed manner and we know precisely how essential that is in the Internet era. Soon after you contact us, we’ll respond to your questions. In case you chance upon any technical obstacle, we will solve it instead of you, or we will provide you with all the needed information in case there is something that you need to do on your end.