A live chat is a real-time way of communication between a hosting supplier's support team and its customers. It is an efficient method to receive some info about the web hosting services or have some issue resolved because you are talking to a live agent. The advantages of using a real-time chat service instead of calling or opening a ticket are the reduced chance of mistakes at the time you exchange data like usernames or domain names, the faster response time since the communication is real-time plus the fact that you don't need to stay on the chat constantly - you're able to do another thing while the representative examines the issue in question. Furthermore, you are able to join a live chat room from any computer that is connected to the Internet, avoiding the telephone rates that you will need to pay when you are calling to another country.

Live Chat Support in Shared Hosting

We supply a live chat support service for all shared hosting that we offer and we can support you with almost everything live. If you don't have an account with us yet, we're able to provide you with more information about the plans to help you to choose the most suitable package. In case you are an existing customer, we are able to assist you with any general or billing matter as well as with various common tech problems, for instance an email address installation in a desktop email client. When you are unable to phone us for some reason or you're in some country where we do not have a local telephone number, our live chat will be the best way to get in touch with us. Of course, some issues require additional time to examine and test, which means that you will have to open a ticket to our technicians, but nonetheless, we can save you time and help you with a number of problems on the chat.