If you’ve ordered a web hosting package and you’ve got certain enquiries relating to a specific function/feature, or if you have confronted a certain predicament and you need help, you should be able to get in touch with the respective help desk support staff. All hosting providers use a ticketing system regardless of whether they offer other means of contacting them apart from it or not, because the most effective way to solve a problem most often is to submit a ticket. This mode of communication renders the replies sent by both sides simple to track and allows the support team members to escalate the issue in the event that, for example, a sysadmin must interfere. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you will have to use at least 2 separate accounts to touch base with the help desk support staff and to actually administer the hosting space. Constantly switching from one account to another could sometimes be a bore, not to mention the fact that it requires quite a bit of time for the vast majority of hosting companies to answer the tickets themselves.
Integrated Ticketing System in Shared Hosting
Our shared hosting feature an integrated trouble ticket system, which is an essential part of our custom-developed Hepsia hosting Control Panel. In contrast with other comparable tools, Hepsia allows you to manage everything connected with the web hosting service itself in the same place – payments, files, emails, support tickets, etc., eliminating the necessity to go through different admin consoles. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can open a ticket with just a few clicks without the need to log out of your hosting Control Panel. In the meantime, you can select a category and our system will present you with a number of informative articles, which will provide you with additional information and which may help you solve any specific issue even before you post a ticket. We guarantee a response time of maximum 1 hour, even in case it’s a weekend or a legal holiday.