Technical Support Channels
A 1–Hour Ticket Response Time Guarantee
Every single help request you submit to us will be dealt with within maximum 1 hour. If for any reason whatsoever your ticket or email calls for additional assistance from an administrator, we’ll without delay forward it and leave a note to let you know that your case is being examined. If you take advantage of the Optional Admin Services package, all of the server administration tasks included there will be completed at a time that is suitable for you.
A Premium Support Service
Should you require assistance while working with our Control Panel or with any of the applications that we have installed on the dedicated server for you, do reach our tech support staff anytime via the ticketing system. Moreover, should you need assistance managing your dedicated server, you can order our Optional Admin Services package, that includes Operating System updates every week, installation and troubleshooting services, server monitoring and rebooting procedures, data backup hard disk drive storage space, etcetera.
An Easy–to–Navigate Help Section
We have equipped the Control Panel with an extensive knowledge base, which features extensive explanations of all its features and functionalities. Furthermore, we have shot detailed video tutorials that will further demonstrate to you how to perform a specific operation or solve a typically experienced issue. All the how–to articles and the tutorial videos are readily accessible from every Control Panel section via the Videos and Help buttons located in the top right corner.