A 99.9% Server Uptime
The major advantage of creating your own shared hosting platform is that you do not need to worry about compatibility issues – you configure a given set of software tools in such a way as to work with a particular set of hardware parts. The final result is something even more solid and dependable, since there are fewer potential risks of failure. We have built our cloud hosting system using tried and tested hardware parts together with a heavily tweaked version of SELinux in an attempt to create a very secure home for your own web sites.
This is why, with all our shared hosting plans we offer you a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
When you set up your own cloud hosting platform, it’s very important to also build your own network architecture. That’s the reason why we built a custom–configured internal network in all our data center facilities. Based on top–notch Juniper routers and switches, our internal network allows for superluminal data transmission speeds and is fully redundant.
Hence, you will enjoy a 99.9% network uptime in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter as well as in our AU based datacenter, irrespective of which hosting package you have opted for.
A 30–Day Money–Back Guarantee
Even though we have done everything to minimize all potential risks with our cloud hosting plans and irrespective of the fact that our company provides premium support, there are situations when the client is simply not pleased with what we are offering. Or he needs to switch to a more robust web hosting service, like a VPS server or a dedicated server.
That is why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t fully satisfied, you will get a reimbursement.
24/7 Technical Support
We have diligently handpicked each individual member of our 24x7 support staff to make certain that we can offer the best support service you can possibly get. Each one of our tech support engineers has many years of experience dealing with hosting accounts behind his back, hence they know what they are doing. And they’re available 24–7 – you will be able to reach them at any moment and they’ll reply to you as fast as possible.
Their average ticket response time is less than 20 minutes, whereas with other web hosting distributors you need to wait around for days. Plus, we offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be answered in less than 60 minutes.